At ZYLOFY, we aim to deliver your orders quickly, safely, and reliably. Please read the details below to understand how shipping works.

1. Shipping Methods Available

We offer the following shipping options:

• Standard Shipping
• Express Shipping
• COD

2. Delivery Timeframes

• Standard Shipping: 1-2 BUSINESS DAYS
• Express Shipping: 2-3 BUSINESS DAYS]
• Delivery times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances.

3. Shipping Costs

• Shipping charges start at FREE and may vary based on your location and selected shipping method.
• Free shipping may be available for orders above a certain amount, as indicated on our website.

4. Order Processing Time

• Orders are typically processed within 3 TO 5 business days after payment confirmation.
• You will receive an order confirmation email once your order has been processed.

5. Tracking Information

• Once your order is shipped, you will receive a tracking number via email to monitor your package.
• Please note that tracking updates may take 2 DAYS to appear on the carrier’s website.

6. Delivery Issues and Delays

• If your delivery is delayed, please contact us at glowify.mystore@gmail.com
• We are not responsible for delays caused by carriers, weather conditions, customs clearance, or incorrect shipping information.

7. International Shipping (if applicable)

• We ship internationally to selected countries.
• International delivery times may vary depending on the destination and customs procedures.
• Additional duties, taxes, or customs fees may apply, which are the responsibility of the customer.

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Return and Refund Policy

We want you to be completely satisfied with your purchase. If you need to return or exchange a product, here’s our policy:

1. Return Eligibility Criteria

• Items must be unused, in original packaging, and in the same condition as received.
• Returns are accepted only for eligible products purchased directly from ZYLOFY

2. Return Timeframe

• You may request a return within [X DAYS] from the date of delivery.
• Returns requested after this period may not be accepted.

3. Refund Process and Timing

• Once we receive and inspect your returned item, we will process your refund.
• Refunds will be issued to your original payment method within 7 to 14 business days.
• You will receive an email confirmation once the refund is complete.

4. Exchange Options

• If you wish to exchange an item, please contact us at glowify.mystore@gmail.com
• Exchanges are subject to product availability.

5. Damaged/Defective Product Handling

• If you receive a damaged or defective item, please notify us within2 days of delivery.
• We will provide a replacement or full refund at no additional cost.

6. Non-Returnable Items

• Certain products cannot be returned due to hygiene or safety reasons,
• Sale or clearance items may also be non-returnable, as indicated on the product page.

7. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or we sent the wrong product.
• We recommend using a tracked shipping method to ensure the safe return of your item.